Privacy Policy

1. Data Controller Identification

DefProb CO Ltd. ("DefProb", "we", "us", or "our") acts as the primary data controller responsible for your personal data collected through the digital portal defprob.com. Registered office address: 120 Pall Mall, St. James's, London SW1Y 5EA, United Kingdom. Registered in England and Wales. For data protection inquiries or to reach our Data Protection Officer, please email privacy@defprob.com.

2. Scope of Privacy Policy & Jurisdiction

This policy applies to all visitors, registered users, and commanders residing in Great Britain and Northern Ireland accessing our online PC gaming showcase, promotional starter bundle registration forms, player support tools, and safety portals.

3. Categories of Personal Data Collected

We collect and process the following categories of information:

• Direct Identification Data: Email address and commander call-sign submitted voluntarily via starter bundle registration.
• Technical & Telemetry Data: IP address, Internet Service Provider (ISP), browser type and version, operating system, display dimensions, and referring HTTP headers.
• Usage Analytics: Aggregated interaction metrics, page load speeds, button click events, and server ping test logs.
• Consent State: Your cookie preference choices recorded locally in your web browser storage.

4. Methods of Data Collection

Data is gathered directly when you fill out input forms on our portal, automatically via server logs when loading web pages, and through cookies or local storage tokens stored on your browser.

5. Lawful Bases for Processing under UK GDPR

Under Article 6 of the UK GDPR, we process personal data under the following lawful bases:

• Consent (Art 6(1)(a)): Granted when you submit your email for tactical starter codes or accept analytical cookies.
• Legitimate Interests (Art 6(1)(f)): Essential for web security, preventing bot fraud, and optimizing showcase performance.
• Legal Obligation (Art 6(1)(c)): Required to satisfy UK statutory regulations and law enforcement directives.
• Contractual Performance (Art 6(1)(b)): To fulfill requested promotional starter pack deliveries.

6. Specific Processing Purposes & Data Utilization

Your data is used strictly for: distributing valid tactical starter codes (Tier III tanks, premium time), routing to official launcher downloads, preventing automated abuse, evaluating server ping performance, and responding to support tickets.

7. Cookies & Tracking Technologies

We utilize essential session cookies for security and local storage tokens for user consent choices. Analytical cookies are processed only with your explicit consent. Detailed information is available in our Cookie Policy.

8. Data Sharing & Third-Party Disclosures

DefProb CO Ltd. does not sell or rent personal data. We disclose information only to authorized technical infrastructure providers bound by non-disclosure agreements, game publishing partners (Wargaming.net) to validate starter redemptions, and UK legal authorities when mandated by law.

9. International Data Transfers & Safeguards

All primary user data is stored within secure UK and European Economic Area (EEA) data centres. Any cross-border data transfer complies strictly with UK GDPR adequacy decisions or International Data Transfer Agreements (IDTA).

10. Data Retention & Destruction Schedules

Starter pack registration logs are retained for a maximum of 12 months to verify promotion uniqueness before permanent deletion. Support ticket logs are purged 6 months following ticket resolution.

11. Security Measures & Technical Safeguards

We enforce TLS 1.3 cryptographic encryption across all web traffic, maintain web application firewalls (WAF), enforce strict role-based data access policies, and execute regular security vulnerability audits.

12. Children’s Privacy & PEGI 12 Protections

Our portal adheres to PEGI 12 age guidelines. We do not knowingly collect personal data from individuals under 12 years of age without verifiable parental consent. If a parent discovers unauthorized submission, contact safety@defprob.com for immediate erasure.

13. Data Subject Rights under UK Data Protection Law

UK data subjects possess the following statutory rights:

• Right of Access: Request a full copy of personal records held by DefProb.
• Right to Rectification: Request correction of inaccurate or outdated data.
• Right to Erasure: Request permanent deletion of personal records.
• Right to Restrict Processing: Pause processing under specific dispute circumstances.
• Right to Data Portability: Obtain data in a portable electronic format.
• Right to Object: Object to processing based on legitimate interests.

14. Policy Updates & ICO Complaint Procedures

We reserve the right to amend this Privacy Policy to reflect regulatory changes. Material updates will be published on this page. If you feel your data rights have been infringed, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.